Anyone have experience with GW customer service?

[bloodangel001]

Calling them is the way to go. always been great with costemer serv.

[Tsear]

I called customer service when a flying base broke on a waveserpent, within a week I received a free giant pack containing something like 20 new flying bases. I quite like GW's customer service

[WereWolf_nr]

Only once emailed and they got back to me the next day telling me to call them.

[Lord Inquisitor]

You just got to call them for whatever. They will basically ignore you if you email them but if you call them they will do it.

[Ultramarine1]

i have tlaked to them on the phone once or twice, and they were very polite. no idea as to the adress though.

[zeronyne]

Well, I thought i would now relate the issue that made me start this thread.

I bought a Tyranid Gargoyle blister pack (2 in a pack) from an independent retailer on Tuesday. I discovered that it was missing 1 set of arms and one base. I sent them an email and then started this thread to find out what kind of wait time I was going to have to expect for a resposnse.

On Wednesday, I received a replay, telling me to call directly. I spoke with a customer service rep and described the issue and c\gave the batch code along with other pertinent info.

On Friday (yesterday), I had a new blister pack in my hands via the US postal service.

I have to concur...that's some amazing customer service.

You know, being a relatively new 40k enthusiast, I have been interested in the ongoing debate about GW's prices and selective release schedule. With this experience, I realized at least one thing to be true: If you are going to sell little toy figures for a premium, you're going to want to take care of problems quickly and to everyone's satisfaction. I'm pretty impressed.

[Legionary]

Excellent customer service. Whenever I've had a problem they've helped me out. Top staff.