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  1. #1

    Default Anyone have experience with GW customer service?

    Does anyone know what the general response time is for GW's US customer service email address? Thanks.

  2. #2

    Default

    I have never used the email. I just call them when I have an issue.

  3. #3
    Scout
    Join Date
    Sep 2009
    Location
    Flagstaff, AZ
    Posts
    10

    Default

    I have called GW US a bunch of times, and have had a great experience each time. They have always been efficient and helpful. Great bunch of guys.

  4. #4
    Veteran-Sergeant
    Join Date
    Aug 2009
    Location
    Upland,CA
    Posts
    129

    Default

    I emailed them for a rule question and they got back to me i think in a week

  5. #5
    Brother-Sergeant
    Join Date
    Jul 2009
    Location
    Michigan
    Posts
    93

    Default

    I had an issue with an order a few years back and talked to them on the phone. Great customer service. They even sent me a free figure for my trouble!!!!

  6. #6

    Default

    As mentioned ive always rang them up with issues, and have nothing bad to say about their customer servive, id assume the same high qualtiy service via email, so doubt you will have to wait to long for a response, God bless those mail order trolls

  7. #7

    Default

    They sent me the wrong product once, they sent me the correct item after a quick email. No problems at all.

  8. #8
    Scout
    Join Date
    Jul 2009
    Location
    Illinois
    Posts
    5

    Default

    I emailed them about the availability of a certain set that had disappeared off of their website and they got back to me the next day I believe saying that it would be available again later in the year. No hassle.

  9. #9

    Default

    A long time ago I bought a fig. that was missing a bit, called them up, and they sent me a whole new blister!
    So my only contact with them has been great, they're very polite over the phone. I've never dealt with them in email but I'm sure it's very similar

  10. #10
    Chaplain
    Join Date
    Sep 2009
    Location
    Toronto, Ontario
    Posts
    346

    Default

    I emailed customer service asking about the Movie Marine rules and they got back to me after two days.

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