How do I get a refund?

[mrfantastical]

I've sent 3 emails to [email protected] requesting a refund because I have a family conflict that weekend. I'm not getting any response, and this is leaving a very bad taste in my mouth.

Does anyone have any idea how to reach someone that is working the convention?

Thank you.

[Mr Mystery]

Are you sure you're entitled to one?

Generally speaking, where the cancellation isn't the fault of the organiser, no refund is due.....

[IG Fanatic]

Regardless of whether he/she is entitled to a refund, a response seems to be a reasonable expectation.

[mrfantastical]

Are you sure you're entitled to one?

Generally speaking, where the cancellation isn't the fault of the organiser, no refund is due.....

I don't see how this comment is helpful.

Here's the refund policy. Next time don't guess, if you don't know the answer.

https://m.box.com/view_shared/sb8nl9x8nwgbrnzm5m89

[The Girl]

I've sent 3 emails to [email protected] requesting a refund because I have a family conflict that weekend. I'm not getting any response, and this is leaving a very bad taste in my mouth.

Does anyone have any idea how to reach someone that is working the convention?

Thank you.

PM JWolf on the Lounge.

[Darkwynn]

I don't see how this comment is helpful.

Here's the refund policy. Next time don't guess, if you don't know the answer.

https://m.box.com/view_shared/sb8nl9x8nwgbrnzm5m89

Have you gotten a hold of Jwolf?

[mrfantastical]

I have sent two messages with no reply.

[The Girl]

This matter has been taken care of off thread.
I am now closing it.