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wittdooley
10-17-2011, 11:20 AM
Sold out all 6k copies in 19 minutes. Incredible.

Gotthammer
10-17-2011, 11:21 AM
I got the Gold edition in my basket. I went to payment, and then the server had an error so I had to go back... and my basket was empty! Not only that, but the Gold edition was then out of stock. Not happy.

david5th
10-17-2011, 11:22 AM
I'm one of them. Managed to nab a Gold edition.

Wildeybeast
10-17-2011, 11:55 AM
I got on 5 mins before 6pm, kept refreshing and got mine in the basket bang on 6. i then got to payment and it kept tellign me there was a problem processing my payment (at their end I hasten to add). After about 15 attempts to pay and about 10 minutes of frustration I was losing hope, but then I went through and I got my copy. It was definitely a big improvement on last time, though given that last time involved the complete crashing of the site, that is relative. It was still pretty slow and difficult and I'm one of the lucky ones. BL facebook page has gone into meltdown with complaints and abuse.

Edit: Despite the sold out sign, they apprently have copies left and are checking how many orders have actually gone through, more news at 7pm GMT on their FB page. If theu are going to insist on selling books this way, they really do have to get the sytem working better than this.

miteyheroes
10-17-2011, 11:56 AM
More copies on sale at 7pm (3 minutes!)

david5th
10-17-2011, 12:04 PM
There are more copies - 19:03.

Gotthammer
10-17-2011, 12:10 PM
I got on 5 mins before 6pm, kept refreshing and got mine in the basket bang on 6. i then got to payment and it kept tellign me there was a problem processing my payment (at their end I hasten to add). After about 15 attempts to pay and about 10 minutes of frustration I was losing hope, but then I went through and I got my copy.

That's what happened to me, but evidently I wasn't as lucky. Though thanks for the heads up on the restock, guys - managed to snaffle a copy.

Brass Scorpion
10-17-2011, 12:26 PM
Black Library
Aurelian stock has been refreshed.

There are still copies of both editions.


Black Library
There are still copies of Aurelian left.

We are making sure that there are enough copies to fulfil all current orders and we will have a stock update for you all at 7:00.
https://www.facebook.com/theblacklibrary

Check out the comments at the cluster-(expletive deleted) that was the Aurelian sale at Black Library today. I'm glad I didn't try to buy one of these. Shipping was supposed to be free, but apparently there were problems with that on top of the website slowing down considerably and people not being able to check out in time and having their cart emptied without getting a book.

Plenty of enlightening comments here
https://www.facebook.com/theblacklibrary/posts/10150332626037957

and here
https://www.facebook.com/theblacklibrary/posts/10150332623247957

and in the aftermath after it sold out in like 5 minutes
https://www.facebook.com/theblacklibrary/posts/10150332665322957

What a mess. I decided not to spend $30 or $50 on what is essentially an overpriced pamphlet. Eventually they'll reprint the story a couple years down the road in a more affordable edition for those who want to read it without spending enough money for a decent dinner out.

http://www.blacklibrary.com/Images/BL/FrontPageAds/2011/10/gold-edition.jpg

http://www.blacklibrary.com/Images/BL/FrontPageAds/2011/10/silver-edition.jpg

wittdooley
10-17-2011, 01:04 PM
Where can you go out for $30 that is "decent." My wife and I have trouble getting out of Panera for less than $20....

Gotthammer
10-17-2011, 01:42 PM
Apparently the payment issues were due to the bank. From their Facebook:


HI all. The bank has just rang to tell us they can't handle the traffic... If you're having payment issues, please wait a moment and retry. The bank is working to clear the bottle neck.

Currently still saying both Gold and Silver in stock.

Gotthammer
10-17-2011, 01:43 PM
Apparently the payment issues were due to the bank. From their Facebook:


HI all. The bank has just rang to tell us they can't handle the traffic... If you're having payment issues, please wait a moment and retry. The bank is working to clear the bottle neck.


Currently still saying both Gold and Silver in stock.

MarneusCalgar
10-17-2011, 01:46 PM
Which is the theme on this novel??

What happens to Horus?

Lexington
10-17-2011, 01:55 PM
Managed to talk myself into a Silver copy - a story about my favorite Primarch, written by my favorite BL author demanded it. Looking forward to seeing it in the mailbox soon.

Gotthammer
10-17-2011, 01:58 PM
Which is the theme on this novel??


The Story

After the destruction of Monarchia and the Emperor’s reprimanding of the Word Bearers Legion, the primarch Lorgar spent many long years searching the stars for the universal truths of the cosmos – when he finally came to gaze deep into the Eye of Terror, with grim inevitability he found that the Eye stared back. Now, guided by the daemon Ingethel, he undertakes a spiritual journey into the heart of Chaos itself and sees that the entire destiny of mankind and the Imperium could rest upon just a few nexus events. As the Great Crusade burns itself out in treachery and deceit, Lorgar weighs the cost of his ambitions, and sets his course for eternal damnation.





What happens to Horus?


SPOILER: The Emperor kills him.

Wildeybeast
10-17-2011, 02:17 PM
I'm surprised they still have copies left for sale now, but just checked and they are still there. So I don't understand why it was such a mess earlier.

Ulthwé Guardian
10-17-2011, 03:29 PM
I believed I've managed to get a gold copy and reserved was pretty laggy but I managed to get through after 6:08pm.

The only thing that's bugging me, I received an e-mail from Black Library before Aurelian became available, it it stated that because of the special nature of the limited release, delivery costs (along with anything else I ordered would be free. But so far I've been charged £10.00 for delivery.

I don't know if anyone else has noticed this?

I've sent them a message to enquire about it, so I'll let you know what I find out.

miteyheroes
10-18-2011, 02:13 AM
There are still 600 copies of the silver edition - http://www.blacklibrary.com/Horus-Heresy/aurelian-silver-edition.html

Last night the website stayed up despite being massively bombarded. Sure it got laggy and flaws appeared. But it stayed up, which is a great improvement on last time they tried to sell Aurelian!

Ulthwé Guardian
10-18-2011, 07:33 AM
In response to my query I received this automated e-mail

Hi,

Thanks for your email. We’re sorry your experience last night was not as you expected, and we’re grateful for your patience. Due to the volume of emails we’ve received, we’ve put together comprehensive response that should answer your query.

Order Status
If your ‘My Account’ shows an order acknowledged/shipped, then you have a confirmed order. We will pack and ship it asap.

Why did the stock level go up and down?
Over 9,000 of you tried to buy Aurelian within the first 2 minutes. Our warehouse and web site update each other every 10 minutes. In the intervening 8 minutes we were unable to provide an accurate stock level. To prevent overselling and disappointment, we turned the product off. When the update happened, we turned it back on. This level of traffic continued for the following hour and so we repeated the process.

Payment Issue/Card Declined
Due to the volume of orders last night, our banking provider was unable to process all of the transactions. This was not an issue with either our site or your card. Any purchases made from now on should proceed smoothly.

Duplicate Order/Cancelation of order or part thereof
If you have emailed us regarding a refunds or cancelling any part of your order then rest assured we are dealing with it. We hope to process all refunds within the next 24 hours.

Shipping
Shipping is indeed free on all orders containing Aurelian. There was a brief glitch in the system and some of you have been billed for shipping. We will of course be refunding this right away.

To ensure that all of our limited edition novellas reach you in the best possible condition we only ship them via UPS. No other shipping method can be used.

We have already begun shipping some orders. You will receive a shipping confirmation email as soon as your copy has been posted out. We anticipate that everyone will receive their copy within the next 10 days. However, please do not contact us regarding the delivery of your order unless 28 days have passed.

Purchasing Aurelian
We hope you’ve now managed to purchase your copy of Aurelian. If you haven’t, and would like a copy, there are still Silver Editions available to purchase here:

Hope this helps anyone.

MarneusCalgar
10-18-2011, 10:21 AM
Thanx Gotthammer, for the answer!!

newtoncain
10-18-2011, 04:44 PM
Wanted to get the silver edition, but Blk Libby does not take paypal = they lost out on a sale. Odd GW takes PP, but BL does not.:mad:

Brass Scorpion
10-18-2011, 10:58 PM
they lost out on a sale.Well, actually not because they sold the last copy of the Silver Edition today so all 6,000 copies total of Gold and Silver combined are now sold out.

Gotthammer
10-19-2011, 08:43 AM
Not quite, just got this email:


Dear customer,



You are being contacted because you have emailed to tell us about your experience purchasing Aurelian this week.



We try at all times to ensure that our systems are as fair as possible to all customers, but on Monday, circumstances out of our control meant that some of you missed out. This was due to a variety of reasons, from slow processing through certain banks systems, to the way that stock was allocated. We have taken your feedback on board and will be taking steps to rectify the problems in the future.



We have sorted through all orders, refunds, returns and cancellations and it has become apparent that we have a few copies of Aurelian Silver Edition left.



We thought it would be fairest to inform you first that this product will be going back on sale, since many of you logged in yesterday at 6:00pm(bst) to buy a copy of Aurelian and were unsuccessful.



The last copies of Aurelian Silver Edition will go back up on sale in 30 minutes. We will not announce this anywhere else for an hour, giving you the first chance to buy a copy.



If you still don’t manage to get a copy, Aurelian, like all our limited edition novellas, will be re-printed in an alternate format in two years time.



We value your custom and hope that you continue to enjoy our books.



Sincerely – the Black Library team

These would likely be copies from people who bought silver and later got gold, and cancelled the first order.

That's 4pm London time.

Brass Scorpion
10-19-2011, 09:43 AM
That's very nice, but my point that they have no trouble selling out of those books remains valid. One failed transaction doesn't rob them of a sale when people are lining up to toss money at them for a very limited numbers item.

Gotthammer
10-19-2011, 10:11 AM
I meant not quite sold out.

BigGrim
10-19-2011, 10:34 AM
I got the Gold edition in my basket. I went to payment, and then the server had an error so I had to go back... and my basket was empty! Not only that, but the Gold edition was then out of stock. Not happy.

Exactly the same happened to me. Eventually I managed to get through the problems and get a silver but I really wanted the gold edition. Bloody annoying.


Odd GW takes PP, but BL does not.:mad:

Yeah, I wonder about that myself. I'd rather use my paypal these days. At least they can handle the traffic.

Wildeybeast
10-19-2011, 11:45 AM
The paypal issue isn't odd really. BL is, like FW, a wholly owned but almost entirely independent susidiary company of GW. The only link they have is some artiistic oversight at the top level, other wise they are entirely responsible for their own running costs and profits. They obviously don't feel it is financially viable to use Paypal, where as GW is a much larger company and does.